FAQs
FAQ
To pay using Bitcoin or cryptocurrency, please navigate to the order Checkout page.
From the Payment details section, select Cryptocurrency.
Our BTC and ETH addresses will be shown.
Use the www.currenxy.com/cryptocurrency/converter website to calculate the conversion rate of AUD to
your preferred cryptocurrency.
Please advise us once the transfer is complete by emailing us at [email protected].
If you paid by Paypal, you will need to make a request by email ([email protected]). We also require a copy of your current drivers license with your new address on it.
If you paid with credit card or bank deposit, please call us on 1300 554 288 or email us with your updated address. We will change this for you.
The time it takes to receive your order will depend on a number of factors:
Payment
It can take up to 3 working days to process a payment if it was made by direct deposit or Paypal echeque.
Credit cards, Afterpay, Zip and Paypal are instantaneous.
Location
The time it takes for a courier to reach you is also dependent on where your shipping address is.
Product
The timeframe is greatly depending on what you have purchased.
We specialise in custom made products which can take several days to make.
The time frame estimate is stated on the product page in which you
made your purchase. eg 7-10 working days.
Here are some estimates:
Custom seat covers: 7-10 working days
Wet Seat neoprene: 5-6 weeks
Black Duck: 6-8 weeks
Weathershields: 7-10 days
Bonnet protectors: 7-10 days
Headlight protectors: 7-10 days
Custom floor mats: 2-3 weeks
Cargo mats: up to 8 weeks if not showing in stock
Console covers: 2 weeks
Window Sox: 7-10 days
Dashmats: 7-10 days, may take 3-4 weeks for older cars.
Sandgrabba mats 14-21 working day. 4 weeks for black colour.
For non-custom made products that we are out of, the lead time
averages 3-5 days to arrive in our warehouse.
If there are extra delays, we will always make contact with you via email to let you know
of extra delays.
Shipping insurance covers: lost in transit, damage in transit or any unexpected issues which can occur during shipping.
In most cases we ship within 1 or 2 days of receiving a paid order. Some car specific items such as tailor made floor mats, custom made seat covers, dashmats, window sox or weathershields are usually made to order so you will need to allow 7-10 days before we can dispatch your item. An email would have been sent to you within 24 hours advising the delay. The shipping ETA is also stated on the product page you purchased from.
Here is the link to our refund policy.
Please check your shipping tracking details to find out if your parcel has reached our warehouse.
We process returns each day in the afternoon on the day they arrive. Refunds will be processed within 3-5 working days.
Paypal, ZipPay refunds will be received by you immediately.
Credit card and bank transfers can take up to 3 working days.
For orders which are in stock (not custom made), please refer to our shipping times per state.
Approximate Shipping Times:
Adelaide - 1 day
Regional and country SA - 2 days
Sydney - 1-2 days
Regional and country NSW 2-3 days
Melbourne - 1-2 days
Regional and country VIC 2-3 days
Brisbane 1-2 days
Regional and country QLD 2-4 days
Perth 3-4 days
Regional and country WA 5-10 days
Darwin 4-7 days
Regional and country NT 6-8 days
Hobart 2-3 days
Regional and country TAS 4-5 days
Canberra 2-3 days
Regional and country ACT 3 days
Yes we do. Please call 1300 554 288 Monday to Friday 9am-5pm AEST to place a phone order.
Seat Covers
- Remove the headrest.
- Put the headrest covers on.
- Unclip all the clips.
- Fit backrest part on.
- Feed the clips through the middle of seat, and from top of seat over and down the back of the seat.
- Clip together clips and tighten.
- Feed clips through middle and then fit the base of the sheepskin seat covers.
- Feed clips through the side and tuck the seat covers behind the plastic shroud.
- Clip together the corresponding clips.
- Hide clips under the seat.
- Put the headrests back on.
They are both 25mm thick pile sheepskin, but the Adventurer has sheepskin on the front, sides and skirting whilst the Snowyfleece has only sheepskin on the front, and acrylic fur on the sides and skirting.
Both the Snowyfleece and Adventurer have acrylic fur on the back. The Adventurer has an extra year of warranty aswell.
A zipper provides access to your armrest. Then the armrest will have a separate cover.
Black Duck canvas seat covers are not like a regular seat cover you would pick up
at your local auto parts or discount department store.
The canvas is very thick, heavy, rigid and 100% waterproof. Therefore we do not
recommend putting these seat covers in a washing machine, like you would regular
seat covers. They are also not suitable for dry cleaning.
To properly care for your Black Duck seat covers, we recommend you first give them
a vacuum to remove any dirt and dust from the canvas. Then use cold water and a
soft cloth to wipe clean the canvas.
You may notice slight discolouration of the seat covers after cleaning.
Black Duck Cleaning Instructions
- Vacuum the canvas to remove dust and dirt.
- Use a soft cloth and cold water to wipe the canvas clean.
- Not suitable for dry cleaning or washing machine.
Universal Seat Covers
Front Seat Covers
1. Slide the seat cover over the backrest
2. Push triangle ties in between the seat and the backrest to ensure a snug fit.
3. Pull seat cover over and around the base of the seat
4. Underneath the seat, look the velcro ties through the opposite D rings. Fasten securely.
n.b. Push the centre ties through between the seat cushion at the base of the seat back, so they can be tied on the other side. Where there is carpet on the back of the seat restricting access through the seat, push the ties through the corner of the seat back and base.
Custom Made Seat Covers
Front Seat Covers
PLEASE NOTE: For front buckets with standard integrated side airbags only.
The front seat covers are made to suit seats with side airbags. Please make sure that the correct seat cover is used i.e. the airbag tag should be nearest the door. For the seat cover that comes with airbag tags on both sides, it is safe to use it on either driver or passenger side. Seat covers with airbag safe deploy safe features by necessity do come with special computerised stitching that are weaker than normal stitching.
This enables the safe deployment of the side air bags during collision. When you fit them on, you have to be extra gentle. Please avoid pulling them from the airbag seams, as that is the weakest point.
1. Remove the headrest. Fit the headrest cover to the shape of the headrest, fasten the strips together. Headrest covers have to be snugly fitted. It may take quite an effort to fit them. Please do not tug at the seams when you fit them. It is easier if you squeeze the headrest from side to side as you push the cover towards it.
2. Place the seat cover over the back of the seat and pull down gently, straightening the cover for a tight snug fit. Push the centre tie strips through between the seat cushions at the base of the seat back, so they can be tied on the other side.
3. Put the base cover over the base of the seat. Straighten to ensure a neat, snug fit.
4. Run the tie strips on the outside of the seat cover base behind the side cover of the seat and bring it under the seat just above the seat rail. The seat cover is held in position by the tie strips. Bring the inside strip under the seat, join the strips by looping them over each other, tightening for a snug fit. (Eg. 1 to 1)
5. Run the tie strips from the front of the seat cover back under the seat tightening them to the centre strips. This will pull the seat cover back down shaping the cover to the seat.
n.b. Push the centre ties through between the seat cushion at the base of the seat back, so they can be tied on the other side. Where there is carpet on the back of the seat restricting access through the seat, push the ties through the corner of the seat back and base.
SAFETY INFORMATION
Correct initial fitting and securing of this seat cover on the vehicle is essential to guarantee the safety of the user. Incorrect fitting can prevent the seat airbag from deploying correctly in the event of a collision. If the side seam splits for any reason it cannot be repaired. Any attempt to sew the seam may interfere with the Standard Integrated Side Airbag Deployment. Discard the seat cover after side airbag activation. Airbag deployment must never be compromised by the incorrect fitting of car set covers.
AIRBAG WARNING: These seat covers must only be used for cars that have Standard Integrated Side Airbags. If you are unsure check with the vehicle manufacturer. The Airbag deploys from the centre of the side of the seat closest to the car door. (Please note the “Airbag Deployment Zone” in the illustration). The seam is and must remain located in the area from forward edge (A) to the outside rear edge (B) of the seat back. If a seat cover is moved from its intended placement for any reason, it must be placed back in its correct position before use. See the illustration and fitting instructions. Under no circumstances should the sides of the seat covers be tampered with. Incorrect fitting can prevent the seat airbag from inflating correctly.
Middle Seat Covers
1. Remove the headrest. Fit the headrest cover to the shape of the headrest, fasten the strips together. Headrest covers have to be snugly fitted. It may take quite an effort to fit them. Please do not tug at the seams when you fit them. It is easier if you squeeze the headrest from side to side as you push the cover towards it.
2. Drop any split section forward to enable the seat covers to be fitted to the back of the seats.
3. Place the seat cover over the back of the seat and pull down gently, straightening the cover for a tight snug fit. Push the centre tie strips through between the seat cushions at the base of the seat back, so they can be tied on the other side.
4. Put the base cover over the base of the seat, whether it is a one piece or split base. Straighten to ensure a neat, snug fit.
5. Run the tie strips on the outside of the seat cover base behind the side cover of the seat and bring it under the seat just above the seat rail. The seat cover is held in position by the tie strips. Bring the inside strip under the seat, join the strips by looping them over each other, tightening for a snug fit.
6. Run the tie strips from the front of the seat cover back under the seat tightening them to the centre strips. This will pull the seat cover back down shaping the cover to the seat.
Rear Seat Covers
1. Remove the headrest. Fit the headrest cover to the shape of the headrest, fasten the tie strips together and place the head rest back once the back of the seat has been placed in its position.
2. Unlock or unscrew the back of the rear seats and remove them from their base, for easy access.
3. Fit the seat covers on the back part of the rear seat whether it is a one piece or split back. Wrap the cover around the back rest and pull down gently, straightening the seat covers for a tight, snug fit. Fasten the tie strips and join them together for a tight fit.
4. If there is an arm-rest, drop it down. Fit cover onto the arm-rest and fasten the strips together..
5. Fit the seat covers onto the base whether it is a one piece or split back. Fasten the tie strips and join them together for a tight fit.
Lock or screw the base of the seat into its position.
Or:
Fitting instructions:
1. Remove the back rest, head rests and base of seat from vehicle and fit appropriate sections.
2. Ties should be tied onto framework on the reverse or underside of both backrest and base of seat.
If the backrest cannot be removed, ensure the seat cover is well tucked in between the seat back and the rear parcel shelf.
3. Replace both sections and smooth out any wrinkles.
4. Fit headrests into back rest, then slide covers over and centre.
Most headrests are easy to remove with by pressing a button to release.
Other headrests can be more tricky. Please watch the how-to video for an example of removing a tricky headrest.
Other headrests have small pin holes in the stalk. By inserting a pin, it allows the headrest to be removed.
The sheepskin seat covers have a padded lining. The hide is covered by the lining to prevent damage to your original seats.
Please watch the video below to see how to fit custom front Wet Seat neoprene seat
covers.
Please read our guide here.
Please read our full guide here.
Please read our full pricing guide here.
Please read our full neoprene guide here.
Esteem velour seat covers are made from European suede fabric.
Custom made can be returned for a refund but a restocking fee will apply as they have been made specifically for your particular vehicle in the colour that you have chosen. We would be glad to have them amended or adjusted to fit exactly to your seats if there is a fitting issue.
Wet seat covers are hand made in Australia. It can take between 6-7 weeks for your covers to be made.
Black Duck seat covers are hand made in Australia. It can take between 5-6 weeks to be made.
Yes, seat covers will not affect your heated seats. It may just take a little longer for the heating to come through.
Yes, custom seat covers allow for split seats and all other features such as armrests and headrests. With the seat covers fitted, you will still be able to adjust the seats.
Yes, with custom seat covers fitted, you will still be able to access the anchor points.
No, sorry we cannot do this.
Seat covers can be tricky to fit. If you are not handy, we recommend you get your mechanic to fit them for you. Fitting seat covers is generally an easy job for any mechanic.
Here are videos we have made on fitting seat covers:
99% of our seat covers are airbag safe.
Look for the keywords: "airbag safe" or "deploy safe" in the product description.
Motoquipe specialises in custom made sheepskin seat covers. Custom made sheepskins are tailor fitted to your particular year,
month , model and shape of vehicle and will still allow you to use all the features on your seats (split folds, headrests etc.) with
the seat covers fitted.
Our custom made sheepskins are available in 4 different grades: Drover, Rivergum, Snowyfleece and Adventurer
There are 5 colours to choose from: black, charcoal, grey, mocha and ivory. Wool is a natural product and each sheepskin may therefore slightly vary in colour. (See our sheepskin comparison guide for more details.)
They are also available in:
Acrylic Fur Synthetic sheepskin designed to match the back of your front sheepskin seat covers.
Skin/Fur (Sheepskin at the front, and matching acrylic fur at the back, sides and skirting) or
Full Skin (Full sheepskin front, sides and skirting)
All custom sheepskin seat covers come with Deploy Safe stitching (if required).
The pricing is per row of seats, and is also based on one of three seat configurations you may have.
1. Bucket seats
Pricing includes GST and shipping throughout Australia.
| Acrylic Fur Pricing | 2 Bucket Seats | Bucket + 3/4 Bench | Front/Rear Bench Seat |
| Synthetic Fur | $279.00 | $279.00 | $279.00 |
| Skin/Fur Pricing | 2 Bucket Seats | Bucket + 3/4 Bench | Front/Rear Bench Seat |
| Drover 16mm | $729.00 | $929.00 | $1129.00 |
| Rivergum 20mm | $789.00 | $1019.00 | $1199.00 |
| Snowyfleece 25mm | $949.00 | $1199.00 | $1399.00 |
| Adventurer 25mm (Front & Skirting with Skin) | $1099.00 | $1299.00 | $1499.00 |
| Full Skin Pricing | 2 Bucket Seats | Bucket + 3/4 Bench | Front/Rear Bench Seat |
| Drover 16mm | $1159.00 | $1359.00 | $1659.00 |
| Rivergum 20mm | $1219.00 | $1399.00 | $1699.00 |
| Snowyfleece 25mm | $1499.00 | $1699.00 | $1899.00 |
For front seat covers, please inform us if you require access to existing map pockets as they are priced at $79 each.
Full skin 25mm may not available for full bench seats due to the thickness of sheepskin. The thickness makes it difficult to fit and can also cause problems with features such as fold down armrests.
All head rest covers and rear arm rest covers are included.
Allow 7-10 days for custom sheepskin seat covers to be made.
Custom made seat covers are non refundable or returnable under Australian Consumer Law, please refer to our Returns Policy.
We are limited by the natural size of the raw material and the seat covers may require joining pieces of sheepskins together.
To place an order, please call us on 1300554288 Monday to Friday, 9am to 5pm AEST.
Please read our full fitting guide here.
Please read our full fitting guide here.
Please read our full seat cover guide here.
Please read our full guide here.
Please read our sheepskin FAQ here.
Please read our full seat cover guide here.
Please read our full phone ordering guide here.
Please read our seat cover material comparison guide here.
Please read our canvas comparison guide here.
Please read our full neoprene comparison guide here.
Product Guides
The side steps are supplied with a fitting kit. In general a hole needs to be drilled in the middle of both sides. We recommend getting them professionally installed by your mechanic.
Please read our full weathershield fitting guide here.
The carpet floor mats are 400gsm, 8mm thick.
The images are for illustration purposes only. Make sure the car details of the product you order correspond to your vehicle and it will be a perfect fit.
The images are for illustration purposes only. Make sure the car details of the product you order correspond to your vehicle and it will be a perfect fit.
The images are for illustration purposes only. Make sure the car details of the product you order correspond to your vehicle and it will be a perfect fit.
Please read our full Dynamat guide here.
Please read our full car cover sizing guide here.
Please read our full floor mat material guide here.
Please read our full guide here.
Please read our full guide here.
Please read our full dashmat guide here.
Dynamat Xtreme is the best for sound deadening the car.
Dynaliner is better for heat proofing.